Frequently Asked Questions

There are numerous ways to get in touch with us:

Call: 03-152-268973 (Mon – Sat 10AM – 7PM)
Email: or Contact Us

Open the deal that you want to buy and click on “Buy Now” then you will be taken to checkout page.

Fill all the required details such as Full Name, Email Address, Mobile #, Delivery Address, City and any other product related options and promotions, once done click on the “Place Order” button.

After that we will send you a 4 digit confirmation code on the mobile # which you provided, you will need to enter that 4 digit code on the website to confirm your order. After you successfully enter 4 digit code your order will be processed for dispatch immediately.

There are couples of other ways then placing order online:

Order via Phone: Call our Customer Support number 0315-2268973 (Mon – Sat 10AM – 7PM) to place order on phone.
Order via Email: Send us the deal which you want to buy along with your Full Name, Email, Address, Mobile #, Delivery Address and City at

Due to network or technical issues the SMS containing confirmation code can be delayed sometimes so please wait for upto 3 minutes.

If you still don’t receive the confirmation code then you can call us at 0315-2268973 (Mon – Sat 10AM – 7PM) or email us at

You can visit the confirmation link provided in the SMS to confirm your order.

You can also call us at 0315-2268973 (Mon – Sat 10AM – 7PM) or email us at along with your mobile # and confirmation code and we will confirm your order.

Don’t worry, if for some reason you are not able to confirm your order via SMS confirmation code then our customer support team will make a confirmation call to you within 24 working hours to confirm your order.

If for some reason you couldn’t receive a confirmation call from our side then we will make confirmation call to you for atleast 5 more times before marking your order as expired.

On successfully placing order we send an email to you which contains all the details regarding your order along with your order #

If you have confirmed your order via SMS code or on confimation call and want to cancel your order then you can do so within 3 hours of confirmation by contacting us at 0315-2268973 (Mon – Sat 10AM – 7PM) or email us at alognwith your order # or mobile #.

We can’t cancel an order that has already been shipped.

Yes, we deliver products all across Pakistan.

Sorry, currently we don’t ship/delivery our products outside Pakistan.

You won’t beleive it but we offer FREE Shipping all across Pakistan on all our products.

Our standard delivery time is within 3 working days for Karachi, 5 working days for other cities and 6-7 working for the remote areas/villages from the order confirmation date, unless a specific shipping date is mentioned on the deal page. However the order delivery can be delayed due to unavoidable circumstances such as bad weather conditions, law and order situations etc.

We offer FREE delivery at the doorstep of customers hence we don’t offer pickup service.

Don’t worry, our delivery personnel will call your before attempting delivery at the given address. Incase you are not available at the time of delivery you can re schedule delivery within 3 days.

Yes, you can ask our delivery personnel to let you check the parcel before making payment for it.

If you haven’t received your order within the commited delivery time then you can also call us at 0315-2268973 (Mon – Sat 10AM – 7PM) or email us at along with your order # or mobile # so we can track your parcel and arrange delivery ASAP.

We offer the secure Cash on Delivery service at no extra charges. So you can pay to the delivery personnel at the time of delivery.

We also accept pre-payment via Easy Paisa, Mobicash, TimePay or Direct Bank Transfer for details you can also call us at 0315-2268973 (Mon – Sat 10AM – 7PM) or email us at

The prices mentioned on the website are already discounted and competitive. The prices are fixed and non negotiable.

We have 3 days return/refund and exchange policy from the date of delivery. However the product must be in original packaging and in unused condition.

All our products go through strict quality assurance before dispatching but in case you have received a defective/wrong product then you can claim exchange within 3 working days of product delivery by contacting us at 0315-2268973 (Mon – Sat 10AM – 7PM) or email us at alognwith your order #, description of defect and pictures of defective product.

We are sorry to hear that, we do offer returns within 3 days of order delivery as long as products are in same condition as it was delivered, unused and in original packaging.

If you have lodged return and exchange complaint then you will need to send the items back to us before getting the exchange products.

If you want to return a defective/wrong product, which was sent by Gift Deals mistake, then we will arrange a pickup of defective/wrong product from your place in this case you will not need to bear any additional charges for sending the items back to us.

If you want to return a product which you don’t like or due to size issue in this case you will need to send the items back to us while you will bear the cost of sending products to us. However, the cost of sending the exchange items back to you will be borne by Gift Deals.

If you want refund for your order then first you will need to send the items back to us. After verifying the items are unused and in same condition as we sent them we will process your refund request after deducting our service charges which are 20% of the order total amount.

You will get refund after deducting service charges via either Easy Paisa or Bank Account whichever suitable.